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FAQ

ATM Machine Frequently Asked Questions (FAQ)

ATM FAQ

1. What are the main reasons I could benefit from owning or leasing my own ATM?

2. Are there any monthly charges or hidden monthly fees for my new ATM?

3. What's included with each ATM purchase or ATM lease?

4. When, and how much can I be paid with my own ATM?

5. How do I load my ATM?

6. How much revenue can I expect to generate from an ATM placement?

7. How secure are ATM Machines from robbery?

8. Can I co-brand my ATM with my company name?

9. My company accepts credit cards - Is it still worthwhile to place an ATM Machine?

10. Can I acquire a temporary ATM Machine placement for a limited time event?

11. What kinds of reporting tools do you offer?

12. On a Free ATM Placement, who is responsible to fill the ATM with cash?

13. Whose is responsible for machine repairs and regular maintenance?

14. What are the requirements to qualify for free ATM machine placement?

15. How do cashless ATMs work?

1. What are the main reasons I could benefit from owning or leasing my own ATM?

Here are some of the benefits of having an ATM in your business or location.

  • Allows your customers access to their available cash from their debit, bank and credit cards.
  • Keeps your customers in-house so they don't leave your location to get cash from a different ATM nearby.
  • Increases retail sales by up to 50% of the amount withdrawn from your ATM.
  • Reduces or eliminates the need to accept checks.
  • Reduces credit card usage and credit card fees and expenses.
  • Generates store traffic from walk by traffic.
  • Increases your customer satisfaction and loyalty.
  • Best of all; receive surcharge revenue for every transaction.
2. Are there any monthly charges or hidden monthly fees for my new ATM?

No hidden fees, no monthly fees, no per transaction charges for transaction processing. The only long term fees you will have will be for the dedicated phone line, electricity and keeping it stocked with cash and receipt paper, which we provide for free for life.* (as long as you process your transactions with us, we will supply free receipt paper for life.)

3. What's included with each ATM purchase or ATM lease?
  • Free Shipping & Installation
  • Free ATM Lighted Neon Sign
  • Free ATM Lighted Topper
  • Free Online Web Reporting
  • Free Receipt Paper For Life
  • Free Processing - No Fees
4. When, and how much can I be paid with my own ATM?

Once the new ATM has been in service for one month, you will receive a detailed monthly report that details the total number of transactions, total cash dispensed and total surcharge revenue earned for the month. You will make 100% of the surcharge revenue generated by your ATM (automated teller machine). ATM Experts will mail out monthly residual checks along with your detailed statement summary on the 20th of each month.

5. How do I load my ATM?

Once your ATM is installed - you will be trained on the procedure of loading cash into your new ATM machine. Your money will be re-deposited back into the bank account of your choice on a daily basis as customers withdraw cash from your ATM. During the regular work week, your cash will be re-deposited back into your account within 24-48 hours from the time it was withdrawn from the ATM. All weekend transactions which include Friday, Saturday and Sunday, will be deposited the following Tuesday.

6. How much revenue can I expect to generate from an ATM placement?

That generally depends on the amount of foot traffic your location has on a daily basis. The rule of thumb goes like this. 3% - 5% of the foot traffic that actually sees the ATM machine will use the ATM. So let's figure that you have a total of 300 people a day coming through your doors, and let's say that you are charging a $2.25 surcharge per valid withdrawal. If you take the middle road that 4% of the people that see the ATM machine will use it. Then you can count on your new automated teller machine to generate you a minimum of 360 transactions per month at $2.25 per valid withdrawal. That comes out to $810 per month or a total of $9,720 per year. All that from one ATM machine at one location.

7. How secure are ATM Machines from robbery?

ATM machines are broken down into two different types of ATM classifications.

  • Level 1 armored ATM: Level 1 ATM's are used primarily as outdoor ATM's. Such as outdoor entertainment districts, outdoor flea markets, outdoor concert and events, etc.
  • Non-armored ATM's: Non-armored ATM's are used primarily for indoor locations that are closed to the public when employees are not present. Such as indoor malls, movie theaters, night clubs, restaurants, bars, etc. Good examples of non armored ATM's are the Triton 9100 ATM and the Tranax Mini Bank 1500 ATM.
8. Can I co-brand my ATM with my company name?

If the ATM machine is owned entirely by you, then yes you can.

9. My company accepts credit cards - Is it still worthwhile to place an ATM Machine?

Absolutely! This will not only put available cash in the hands of your customers, but it will also help save you money on your credit card processing fees.

10. Can I acquire a temporary ATM Machine placement for a limited time event?

Yes you can! Simply email us at specialevents@ATMexperts.com and we can discuss your options.

11. What kinds of reporting tools do you offer?

We offer real-time online transaction statistics. You will be able to view over a dozen different reports such as detailed transaction history, low cash alerts, monthly transaction totals, etc. If you have any questions about our online reporting tools, please contact us by clicking here.

12. On a Free ATM Placement, who is responsible to fill the ATM with cash?

ATM Experts is totally responsible to keep the ATM machine filled with cash at all times. With a free ATM placement, we handle everything.

13. Whose is responsible for machine repairs and regular maintenance?

With a free ATM placement, we are 100% responsible for all repairs and maintenance. If you own the ATM, then you are 100% responsible for all repairs and maintenance. Please remember, each new ATM comes with a full parts and service warranty. For more info, please contact us.

14. What are the requirements to qualify for free ATM machine placement?

Traffic volume and location will determine eligibility.

15. How do cashless ATMs work?

Customers slide their ATM/Debit cards through the Cashless ATM and enter their secret four digit PIN#. The customer then chooses a dollar amount (can be programed in increments of $10.00 or higher), then the machine connects to the EFT (Electronic Funds Transfer) networks, and validates the transaction in a matter of seconds. Your customer then receives an "approved" Cash Voucher/Receipt, which is now considered cash. The Cashless ATM supplies the customer with a two-part receipt. The customer presents the Cash Voucher/Receipt to the cashier. The customer keeps the customer portion of the receipt for his/her records, and the merchant keeps the merchant portion for their records.

Receipts can only be used at your business for merchandise with cash back or just for cash. The receipts you accept are the same as cash.

A Cashless ATM in a location does not mean the merchant has to have more cash in the register. Reason is our cashless ATM's average $25.00 per withdrawal (not including the purchase). Our merchants don't go through more money than they normally have on hand. Plus the funds that you pay out of the register are directly deposited back into your account within 48 hours.

Have Questions?
Please contact us to discuss any questions you have about the ATM business or ATM machines themselves.

CONTACT US

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NCR SelfServ 34 ATM
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